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Flowers'n'You | Our Policies

Our Policies

This privacy policy sets out how Flowers‘n’You uses and protects any information that you give Flowers‘n’You when you use this website.

Flowers ‘n’ You is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Flowers ‘n’ You may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01st Aug. 2012.

What we collect

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [address].

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:


Flowers ‘n’ You

Gifts Forever Private Ltd.

AG-74, Unitech Arcadia,

South City - II, Gurgaon 122018 HARYANA

Tel No: +91 995301 5301




Disclaimer Policy

The information contained in this website is for general information purposes only. The information is provided by Flowers’n’You and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Flowers’n’You. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Flowers’n’You takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Shipping and Delivery

All our gift bouquets are personally hand-delivered by our staff, and we make every effort to deliver your order as quickly as possible.

For same-day delivery instructions, the orders must be received before 12.00 pm IST on the date of delivery. Orders received after the cut-off time may be delivered the following day.

To request a specific delivery time, please type it into the special Instructions field during checkout. While we will make reasonable efforts to accommodate your instructions, however we do not guarantee fixed hours based delivery.

Flowers’n’You will not assume any responsibilities for:

  • Items delivered to incorrect addresses as provided by the ordering customer.
  • Failed deliveries due to recipient not being present at time of delivery at the address provided by the ordering customer.
  • Deterioration in product quality due to the delivery delay caused by any change in delivery address or delivery timings by the ordering customer or the recipient of the ordered items.
  • Product quality issues caused by improper handling by the recipient.



Cancellation and Refund policy

All cancellations to the order shall be made before 24 hours of the actual time of delivery to claim refund of the paid amount. No refund will be admissible once the 24hr delivery window starts.


Applicable bank charges will be deducted from the refund amount.


Please send your cancellation request to clearly specifying the following:

  • Order No
  • Reason for cancellation
  • Account/Credit Card details for crediting the refund amount.


Once the cancellation request is received, our team will initiate the process and you will be intimated on the status in next 72 hours.


Refund will be applicable under the following conditions:

  • Order was cancelled 24 hours in advance before the delivery date.
  • Order could not be delivered to the recipient for reasons other than wrong address provided by the ordering customer or non-availability of the receipt at the delivery address.
  • If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.


In all matters concerning Cancellation and Refund Flowers’n’You’s decision will be final.


The Cancellation And Refund Policy is subject to change from time to time by Flowers’n’You without any notice.


If you have any questions/comments about our Cancellation and Refund Policy, do write to us at


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